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Seminar Title:  
Hostage/Crisis Negotiations - Phase I and II

DATES:  1/30/2023 through 2/3/2023

INSTRUCTOR(S):  Andrew Young

LOCATION:  Kasas City MO Regional Training Academy - 6885 NE Pleasant Valley Rd, Kansas City , MO  64119

HOTEL:  Hampton Inn  - Kansas City , MO  
Contact Hotel for State Govt. Rate

COURSE REGISTRATION FEE:  $650.00 Includes all training materials, and a Certificate of Completion.

Instructor Bio


Dr. Andy Young has been a Professor of Psychology and Counseling at Lubbock Christian University since 1996 and a negotiator and psychological consultant with the Lubbock Police Departmentís SWAT team since 2000. He also heads LPD'sVictim Services Unit and is the director of the departmentís Critical Incident Stress Management Team. He has been on the negotiating team at the Lubbock County Sheriffís Office since 2008, and is on the team at the Texas Departmentof Public Safety (Texas Rangers, Special Operations, Region 5). He is the author of, "Fight or Flight: Negotiating Crisis on the Frontline" and "When Every Word Counts: An Insiderís View of Crisis Negotiations", which contain mostly stories about his work as a crisis counselor and hostage negotiator at LPD (see www.DrAndyYoung.com). He was added as a third author for the 6th Edition of "Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections".  Since 2014 he has spoken nationally and internationally at numerous hostage negotiator conferences, as well as other professional and academic conferences on crisis intervention and hostage negotiating.




Pre-Payment is not required to register or attend IN-PERSON seminars. Pre-payment is required for WEBINARS and ONLINE COURSES.

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Course Objectives

Introduction to Crisis/Hostage Negotiation: Understand the premise of crisis negotiation. Recognize elements of successful crisis negotiation .Apply common crisis negotiation terms.

Team Structure: †The structuring of a crisis negotiation team and the importance of command personnel, as well as command personnelís understanding and support will be discussed. (This structure works for small and large agencies alike) Determine organizational requirements for an effective crisis response. Coordinate personnel, resources and equipment for crisis negotiation. Identify training requirements associated with crisis negotiation.

Basics of Negotiating: †The function and duties of each team member, including command personnel, will be explained and discussed. Negotiation strategies will also be discussed. Negotiation Operation Command (NOC) and Tactical Operation Command (TOC) - what are they and how do they function with each other during a SWAT incident. Apply safety and security measures to contain a crisis. Establish command and control during a crisis incident. Mitigate a crisis incident.. Establish operational objectives during a crisis. Evaluate and manage risk during a crisis incident. Plan a risk-effective negotiation strategy.

Intelligence: Develop a system for managing intelligence. Recognize the value of intelligence in mitigating a crisis. Differentiate categories of crisis intelligence. Apply intelligence to resolving a crisis incident. Maintain effective incident information charts and dialogue records.†Social media is huge. In todayís world the negotiator has to be aware of how social media works and how it can help and hinder negotiations.

Communication Skills: †The student will be given an in-depth overview of communication skills, both conversational speaking and active listening will be discussed. Recognize the value of effective communication in crisis negotiation. Apply the principles of the behavioral influence steps. Recognize barriers to effective communication. Apply basic communication skills to crisis negotiation.

Psychology in Negotiations:† In this segment, students will discuss in laymanís terms the mental and personality disorders that are prevalent during crisis situations. Identifying the mental or personality disorder and dealing with it in a crisis situation. Students will learn the three most common types of suspects that are involved in hostage/barricade incidents. Recognize characteristics of mentally ill or emotionally disturbed subject Apply techniques for communicating with mentally ill or emotionally disturbed individuals.

Terrorism and extremist groups: †Can we negotiate with a terrorist or extremist groups?. An understanding of the ideology and culture of terrorists and extremist groups will be discussed

Case Studies:†Each and every hostage and crisis situation is different. The cases we will review are a diverse sampling of the instructorís experiences and other incidents from across the nation.

Suicide Intervention:† Can you talk a person into committing suicide? The truth and the myths about suicide will be discussed. Recognize suicide trends within the United States. Identify terminology associated with suicide. Identify risk factors associated with suicide. Identify risk indicators associated with the immediacy of suicidal intent. . Apply effective intervention techniques for the actively suicidal person.

Role Play:† Students will get a chance to participate as a team member and use the most advanced electronic equipment that is on the market today. Apply basic communication skills to crisis negotiation. Recognize and apply factors that contribute to successful crisis negotiation. Document crisis negotiation team activities. Apply intelligence to resolving a crisis incident.

Additional topics attendees will have gained knowledge in:


  • Recognize circumstances conducive to successful crisis negotiation.
  • Recognize and apply strategies that contribute to successful crisis negotiation.
  • Recognize a non-negotiable situation.
  • Recognize and understand risk/benefit regarding the use of third party intermediaries.

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