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Seminar Title:  
Verbal De-escalation (Haley)

DATES:  10/27/2021 through 10/28/2021

INSTRUCTOR(S):  Don Haley

LOCATION:  Bangor Police Department - 240 Main Street, Bangor, ME  04401

HOTEL:  Four Points by Sheraton Bangor/Airport - Bangor, ME  207-947-6721
Contact Hotel for State Govt. Rate

COURSE REGISTRATION FEE:  $325.00 Includes all training materials, and a Certificate of Completion.

Instructor Bio

Don Haley Professor Don V. Haley runs the Criminal Justice program at Tidewater Community College’s Virginia Beach Campus. Professor Haley’s ability to combine theory with practicality arises from his vast educational and work experience in the areas of law enforcement. Professor Haley’s educational background consists of a BA in Criminology (Cum Laude) from Saint Leo College, an MPA in Justice Administration (4.0 GPA) from Troy State University, as well as other post graduate research methods courses. Don Haley is a veteran of the United States Marine Corps. He also served as a correctional officer at Saint Brides Correctional Institute, a Virginia Beach deputy sheriff, Chesapeake and Virginia Beach police officer, and Virginia Beach police detective. In 1995, Don received the “Detective of the Year Award” for the 4th precinct, with the Virginia Beach Police Department. Don served as an adjunct professor at Virginia Wesleyan College from 1997-2008 in their criminal justice program. Don was “Voir dired” as an expert witness on a capital murder case in the 34th Judicial District Court in El Paso, Texas in 2008. Professor Haley’s law enforcement recognitions include the “Chamber of Commerce” award, Drug Enforcement Incentive Award, two Class Act awards, two Star Performer awards, and others. Professor Haley works contractually with theDistance Education Accrediting Commission, serving as a subject matter expert in criminal justice.
Professor Haley has researched and taught college students, law enforcement agencies, military personnel, business corporations, NCAA college athletes, and medical personnel in the latest advancements in the areas of neuroscience, brain chemistry, and psychology. Professor Haley reveals significant insight into the brain and its impact on behavior and cognitive functions in human beings. 


Pre-Payment is not required to register or attend IN-PERSON seminars. Pre-payment is required for WEBINARS and ONLINE COURSES.

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Course Objectives

Over the last decade there has been huge advancements in the areas of neuroscience and psychology, which have better equipped us in de-escalating verbal conflicts in all facets of law enforcement, corrections, and emergency

management services. Verbal de-escalation techniques have the potential to decrease agitation and reduce the potential for associated violence, in an emergency setting. We believe that connecting and removing communication

barriers are essential to properly de-escalating a bad situation. Law enforcement professionals will find the information taught in this course extremely valuable when executing the duties and functions of their perspective careers, as well as their relationships in general.

At the conclusion of this course, the participant will be able to do the following:

  • Identify and be able to properly utilize “cognitive empathy” with an adversary in hopes of de-escalating a hostile and argumentative situation.
  • Uncover how to implement positive “Triggering” techniques, which may reduce

    police liability and significantly decrease the number of excessive force claims.

    • Identify the most prominent “Negative Trigger Landmines”, in a verbal confrontation and learn how to avoid them.

    • Recognize the characteristics of “Twisted Reality” in your counterpart and learn how to bring that person back to a sound existence within the de-escalation process.

    • Utilize appropriate body language during the implementation of the verbal de-escalation process

    Learn how to properly execute the FORM technique in rapport building with a counterpart.

    Identify the 6 principles of persuasion and influence that are universal.

    Properly utilize the use of the Limbic System of the brain to de-escalate hostile situations.





















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