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Seminar Title:  
Crisis Communications: Managing a Critical Incident for Public Safety Dispatchers

DATES:  9/14/2020 through 9/15/2020

INSTRUCTOR(S):  Don Haley

LOCATION:  Gretna Police Department - 200 5th Street, Gretna, LA  70053

HOTEL:  Courtyard Marriott Westbank - Gretna, LA  504-366-1010
Booking Link Coming Soon!!

COURSE REGISTRATION FEE:  $325.00 Includes all training materials, and a Certificate of Completion.

Instructor Bio

Don Haley Professor Don V. Haley runs the Criminal Justice program at Tidewater Community College’s Virginia Beach Campus. Professor Haley’s ability to combine theory with practicality arises from his vast educational and work experience in the areas of law enforcement. Professor Haley’s educational background consists of a BA in Criminology (Cum Laude) from Saint Leo College, an MPA in Justice Administration (4.0 GPA) from Troy State University, as well as other post graduate research methods courses. Don Haley is a veteran of the United States Marine Corps. He also served as a correctional officer at Saint Brides Correctional Institute, a Virginia Beach deputy sheriff, Chesapeake and Virginia Beach police officer, and Virginia Beach police detective. In 1995, Don received the “Detective of the Year Award” for the 4th precinct, with the Virginia Beach Police Department. Don served as an adjunct professor at Virginia Wesleyan College from 1997-2008 in their criminal justice program. Don was “Voir dired” as an expert witness on a capital murder case in the 34th Judicial District Court in El Paso, Texas in 2008. Professor Haley’s law enforcement recognitions include the “Chamber of Commerce” award, Drug Enforcement Incentive Award, two Class Act awards, two Star Performer awards, and others. Professor Haley works contractually with theDistance Education Accrediting Commission, serving as a subject matter expert in criminal justice.
Professor Haley has researched and taught college students, law enforcement agencies, military personnel, business corporations, NCAA college athletes, and medical personnel in the latest advancements in the areas of neuroscience, brain chemistry, and psychology. Professor Haley reveals significant insight into the brain and its impact on behavior and cognitive functions in human beings. 


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Course Objectives

Managing a critical incident, whether caused by acts of nature, an active shooter or a major accident, the public safety dispatcher must be mentally prepared to handle the incident effectively. The public safety dispatcher is the first responder on the scene.

In a critical incident the caller (some incidents the dispatcher and responder), is under extreme physiological distress in the form of anxiety. The caller is experiencing sensory overload in which the five senses collapse and the caller is in a confused state. As a result, the caller is experiencing constricted thinking, unable to see the obvious solution.

The caller is focused on survival while the dispatcher is focused on information. The student will understand the caller usually knows what happened or occurred. The dispatcher needs to understand the caller does not know what information the dispatcher needs.

Because dispatchers are rarely exposed to a critical incident, when one occurs, the dispatcher is immersed into an immediate time compressed incident demanding quick decision-making and resource allocation.

Managing a critical incident is a perishable skill and the dispatcher training should include stress inoculation.

Using a form of stress inoculation, involving live telephone and radio transmissions of recent major critical incidents, will allow the student to understand proper questioning techniques, structure a response, practice, and re-evaluate their response.

This method allows the class to conceptualize the material as a group to enhance learning. Learning for everyone takes place when you push the student’s abilities just outside of their comfort zone with challenging but winnable exercises This course will expose the student to recent critical incidents in which the student will experience constricted thinking by a caller and the proper questioning techniques to assist the caller in providing the necessary information to dispatcher first responders.

In addition, as the initial call develops and responders seem confused, the dispatcher will be prepared to ask responders questions to assist in managing the incident.


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