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Seminar Title:  
Verbal De-escalation and Crisis Communications

DATES:  12/17/2019 through 12/18/2019

INSTRUCTOR(S):  Jack Cambria

LOCATION:  Public Agency Training Council Training Center - 5235 Decatur Blvd, Indianapolis, IN  46241

HOTEL:  Holiday Inn - Indianapolis, IN  317-856-6200
$95 Double or Single
Identify with PATC to receive discounted room rate. Book Room Online Here

COURSE REGISTRATION FEE:  $325.00 Includes all training materials, and a Certificate of Completion.

Instructor Bio

Jack J. Cambria, Lieutenant (retired)
Jack Cambria is a recently retired member of the New York City Police Department who has contributed 33 ˝ years of exemplary service. He has served for 16 years in the Emergency Service Unit (ESU), whose primary focus is to provide Rescue, Tactical (SWAT), and Counter-Terrorism services to the City of New York. He was assigned to ESU in the ranks of Police Officer, Sergeant and Lieutenant. He has extensive experience and certifications in all facets of these operations, and is a New York State Certified Police Instructor. He holds numerous awards for bravery and dedicated service. He has responded to and served on many high profile assignments such as both World Trade Center disasters, plane crashes, and a variety of hostage and barricade situations, particularly violent and suicidal individuals. He also served as the Rescue Team Manager on the FEMA-Urban Search and Rescue Task Force. Because of his solid foundation of achievements, Jack was assigned to command the agencies elite Hostage Negotiation Team for the last fourteen-years of his career. His duties consisted of coordinating the efforts of over 100 negotiators, who responded throughout New York City to all hostage related assignments. He was responsible for the training and certification of all new negotiators and refresher training of all of the current members of the team. Jack has and continues conducting in-service training for many international, federal, state and local law enforcement and corporate agencies. In 2006, he and two selected members of his team were dispatched to the U.S. Military Base at Guantanamo Bay, Cuba to conduct hostage negotiation training for members of the United States Joint Task Force. He has also served as a technical consultant in the entertainment industry, where he advised on the major motion pictures, ‘The Taking of Pelham 1-2-3,’ ‘Jack Ryan: Shadow Recruit,’ and ‘The Amazing Spiderman II;’ additionally for the television series, ‘Life on Mars,’ ‘Blue Bloods,’ ‘Unforgettable,’ ‘Elementary,’ and ‘The Mysteries of Laura.’ Jack has authored several scholarly articles on negotiations and has achieved his Masters Degree in Criminal Justice. He has served as an adjunct professor at the John Jay College of Criminal Justice (CUNY) and the Empire State College (SUNY) in New York City.


Pre-Payment is NOT required to register or attend this seminar

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Course Objectives

Today’s scrutiny placed upon police officers and other first responders have resulted in a growing need to master verbal conflict and crisis communication skills. When verbal encounters become adversarial and escalate, they can often lead to controversial use of force issues. When many of these incidents are reviewed the officer is often scrutinized for their lack of de-escalation techniques. Verbal de-escalation has become an essential training issue in law enforcement and was included in The National Consensus Policy on Use of Force (January 2017). The policy is the result of collaboration between 11 agencies, including the International Association of Chiefs of Police (IACP) and the Fraternal Order of Police (FOP). Although no training can ever reasonably be expected to stop all incidents in escalating to use of force, many citizens and communities have begun to expect officers receive training and when possible apply verbal de-escalation strategies.

This course is designed to help individuals working in law enforcement, corrections as well as EMT’s Fire Fighters, and others understand and deal with individuals who are agitated or in crisis.

Attendees will learn that communicating verbally during a potential force encounter may aid in stabilizing the situation. Verbal de-escalation may reduce the immediacy of the threat so that more time, options, and resources can be called upon to resolve the situation.

Attendees will learn many of the same skills Crisis/Hostage negotiators use to de-escalate, build rapport, and move the subject agitation/crisis towards the rational communications that benefits everyone involved.

Attendees will also learn how to become more effective listeners which in turn will make individuals better officers, report takers, and overall better communicators. This can aid in the reduction of officer complaints and possibly in some instances even use of force issuies.

At the conclusion of this course, the participant should be able to do the following:
  • Understand what happens physiologically when subjects are agitated or in crisis.
  • Techniques that are effective in getting the subject to think and act rationally
  • Know how to develop and maintain rapport.
  • Employ active listening skills to deescalate the subject and work towards gaining compliance.
  • How to persuade individuals to cooperate without the use of force.
  • Move beyond basic verbal commands to actual problem solving dialog with persons in extreme crisis
  • Understand the steps needed to effect behavioral change.
  • Understand and recognize body language and facial expressions
  • Understand the benefits of listening and letting the subject “Tell their story”
  • Understand the potential benefits of slowing things down and using time to de-escalate


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