PATC Webinar attendance at over 15,000 and growing! <as of May 2013>
PATC Webinars offer practical training at a cost that any agency can afford. For the price of a single registration, agencies can have as many officers as they wish view the webinar from a single location, and all who view the webinar receive a certificate of training completion by completing the group viewing sign-in sheet. Instructions for obtaining the sign-in sheet are given during the webinar. Attendees on group sign in sheet must be with same agency as the registered attendee.
REGISTRATION, PAYMENT AND RECEIPTS (Important!)
Upon registering for any PATC Webinar you will recive an email from "messenger" with your access information. If it is a paid webinar then you will receive a second "messenger" email with your payment receipt ~ this is your master copy of the receipt. These emails come from an automated system and sometimes get directed to bulk / junk / spam folders instead of your "Inbox" - check all necessary folders for the "messenger" email for your registration information and payment receipt.
HOW DO I PAY? Registration for PATC webinars requires payment online by either credit card, PayPal or registration code. If you cannot pay online by credit card or PayPal, we can invoice you upon receipt of our order form.
USING ORDER FORM: Instead of paying online, you may use our order form. Use the order form to 1) process registration by invoice, or 2) register multiple webinars on one order, or 3) order recorded/past webinars on disk. Click Here to download Order Form
Registering for a Live Webinar, unless otherwise stated on the details page for each respective webinar, gives you access to the Live Webinar only, and all referenced materials. If you miss the Live webinar you will be offered a webinar credit for the value of the live webinar or payment refund. To view the recording of the webinar you must register for the recording from the webinar schedule page.
Registering for a Recorded Webinar only gives you access to the recording, and any referenced materials.
Agencies across the country are connecting their training room computer up to a big-screen monitor or projector and having as many officers as they need view a PATC Webinar. What is the cost for group viewing? Only the cost of a single registration - normally $35 (limited to single location viewing).
Group viewing only applies to viewing from a single location. If you have attendees viewing from multiple locations then multiple registrations are required (technical limitation)
"Groups" must all be associated with the same agency as the registered attendee
LIVE WEBINAR vs. RECORDED WEBINAR:
View the live webinar for a dynamic environment where you can ask the instructor questions in real time. All live webinars are recorded and the recorded version will be listed in "Past Webinars..." section of our webinar schedule page. Online streaming past webinars give you 30 days minimum to view the webinar as many times as you need, and by as many people as you like. All who view the recorded webinar can receive a certificate of attendance by completing the group viewing sign-in sheet. Instructions for obtaining the sign-in sheet are given during the webinar. Attendees on group sign in sheet must be with same agency as the registered attendee.
See notes above under "Registration..." for more details on access information to Live vs. Recorded Webinars.
WEBINAR MATERIALS ISSUED TO ATTENDEES:
Webinar materials are available to all attendees. Webinar materials include, at a minimum, a copy of the instructor's PowerPoint presentation, and additional resources in many cases. Webinar materials will not be issued by email or phone request, nor are materials issued prior to the Live webinar session. Listen for instructions in the webinar for how to obtain webinar materials.
All registered attendees of a Live Webinar will automatically receive a certificate of attendance sent electronically within two business days of the live session. Certificates will be sent to the email address used during registration.
Non-registered attendees viewing a Live webinar in a group-setting may complete the group viewing sign-in sheet to also receive a certificate of attendance. A link to the sign-in sheet will be sent to you prior to the Live webinar for you to print off and have available during the session.
All who view a past webinar online recording (registered or not) must complete the group viewing sign-in sheet to receive a certificate of attendance. Instructions for obtaining the sign-in sheet are given during the webinar. Attendees on group sign in sheet must be with same agency as the registered attendee.
FREQUENTLY ASKED QUESTIONS:
WHAT DO I NEED ON MY COMPUTER?
Computer with High Speed Internet (any DLS, Cable, T1 or higher will suffice)
Internet Explorer 7.0 or higher, or Mozilla Firefox
Upon registering, you need to save the email that confirms your registration. This email will include all information you need to “Join” the webinar.
For firewall issues and security issues – continue reading below on FIREWALL ISSUES
DO I NEED A MICROPHONE OR DO I NEED TO CALL IN ON A CONFERENCE LINE?
No. The only people speaking during the conference will be the host and the presenter. If you have a question for either, we use the chat room. If it is a content-related question about the webinar, the presenter will see your question in the chat room and address the response to the whole audience.
HOW / WHEN DO I JOIN THE WEBINAR?
Webinar times are listed in USA Eastern Standard Time.
You may “Join” the webinar 20 minutes prior to start time in order to address any technical issues with the HOST before the designated start time.
Upon registering for the webinar you will receive 2 emails – registration email and payment receipt email – from the webinar “Messenger” --- hold on to these emails, as this is your official information on how to join the webinar and your official payment receipt.
PATC Webinars are a hosted service through Webex by Cisco. The information below is directly from WebEx.
Add an exception for the entire webex.com domain = *.webex.com.
At the minimum, the following addresses should be added as exceptions: patc.webex.com
WebEx sites are not cached (content, IP-path) on proxy servers by the host and best practice is to not cache by clients.
IP ADDRESS EXCEPTIONS: Note: Due to dynamic IP address allocation, WebEx cannot guarantee your WebEx site will operate with a given IP at all times. Therefore, it is necessary to add the full IP address range to ensure proper connectivity to your WebEx site in all situations.
22.214.171.124/19 (CIDR) or 126.96.36.199 - 188.8.131.52 (net range)
184.108.40.206/20 (CIDR or 220.127.116.11 - 18.104.22.168 (net range)
22.214.171.124/20 (CIDR) or 126.96.36.199 - 188.8.131.52 (net range)
184.108.40.206/19 (CIDR) or 220.127.116.11 - 18.104.22.168 (net range)
22.214.171.124/24 (CIDR) or 126.96.36.199 - 188.8.131.52 (net range)
184.108.40.206/20 (CIDR) or 220.127.116.11 - 18.104.22.168 (net range)
22.214.171.124/18 (CIDR) or 126.96.36.199 - 188.8.131.52 (net range)
184.108.40.206/20 (CIDR) or 220.127.116.11 - 18.104.22.168 (net range)
22.214.171.124/19 (CIDR) or 126.96.36.199 - 188.8.131.52 (net range)
PORT EXCEPTIONS (inbound and outbound traffic)
TCP 80 Client Access
TCP 443 Client Access - Secure Traffic (SSL Sites)
TCP/UDP 1270 Client Access (Non SSL Sites)
TCP/UDP 53 Domain Name System (DNS)
TCP/UDP 5101 MMP
TCP 8554 Audio Streaming Client Access
UDP 7500 Audio Streaming
UDP 7501 Audio Streaming
UDP 9000 VoIP/Video
UDP 9001 VoIP/Vide