PATC Webinar attendance at over 20,000 and growing! <as of August 2013>
PATC Webinars offer practical training at a cost that any agency can afford. For the price of a single registration, agencies can have as many officers as they wish view the webinar from a single location, and all who view the webinar receive a certificate of training completion. Instructions for obtaining webinar training certificates are given during the webinar.
REGISTRATION, PAYMENT AND RECEIPTS (Important!)
Upon registering for any Live PATC Webinar or past webinar "Streaming Online" then you will recive an email from "messenger" with your access information. If it is a paid webinar then you will receive a second "messenger" email with your payment receipt ~ this is your master copy of the receipt. These emails come from an automated system and sometimes get directed to bulk / junk / spam folders instead of your "Inbox" - check all necessary folders for the "messenger" email for your registration information and payment receipt.
HOW DO I PAY? Registration for any single live or past webinar "Streaming Online" requires payment online by either credit card or PayPal using the "Register / View Online" button on the details page of any webinar. Click Here if you cannot pay by credit card and need inovoiced. Webinar downloads are available at the PATC Store where available (See "Past Webinars" for download availability")
Registering for a Live Webinar, unless otherwise stated on the details page for each respective webinar, registration for a live webinar gives you access to the live webinar only, and all referenced materials. If you do not attend the Live webinar then your payment will be refunded and a payment refund receipt will be automatically sent to the email used for registration within one business day of the live webinar. Access to the recording of past webinars can be purchased seperately, and either in "Streaming Online" format or Download. See "Past Webinars" on the webinar schedule page for past webinar availability.
Registering for a Recorded Webinar Streaming Online only gives you access to the recording, and any referenced materials. Registering for the recording gives you a minimum of 30 days to view the webinar recording as many times as you need and by as many people in your agency/company as you need.
Purchasing Webinar Recording Download is available for select webinars. See "Past Webinars" schedule for download availability. Webinar download purchases are made through the PATC Store, are imediately available upon purchase and include the webinar recording, all materials and the video player install file. Certificates are not issued for viewing downloaded webinars.
Agencies across the country are connecting their training room computer up to a big-screen monitor or projector and having as many officers as they need view a PATC Webinar. What is the cost for group viewing? Only the cost of a single registration - normally $35 (limited to single location viewing).
Group viewing only applies to viewing from a single location. If you have attendees viewing from multiple locations then multiple registrations are required (technical limitation)
"Groups" must all be associated with the same agency as the registered attendee
LIVE WEBINAR vs. RECORDED WEBINAR:
View the live webinar for a dynamic environment where you can ask the instructor questions in real time. All live webinars are recorded and the recorded version will be listed in "Past Webinars..." section of our webinar schedule page. Online streaming past webinars give you 30 days minimum to view the webinar as many times as you need, and by as many people as you like. All attendees, registered or not, may receive a certificate of training attendance.
See notes above under "Registration..." for more details on access information to Live vs. Recorded Webinars.
WEBINAR MATERIALS ISSUED TO ATTENDEES:
Webinar materials are available to all attendees. Webinar materials include, at a minimum, a copy of the instructor's PowerPoint presentation, and additional resources in many cases. Webinar materials will not be issued by email or phone request, nor are materials issued prior to the Live webinar session. Listen for instructions in the webinar for how to obtain webinar materials.
Webinar training certificates are issued solely through the PATC Certificate Testing Portal (http://cert.patctech.com). To receive your certificate you must validate your training with a short 5 question quiz pertaining to content covered during the webinar. You will be given a Certificate Enrollment Key during the webinar that is used to enroll in the quiz area. Upon completion of the short quiz you will be issued a printable training certificate. Certificates are archived for anytime retrieval. You may take the quiz at any time. The date listed on the certificate is the date you completed the quiz and not necessarily the date of the training. For more questions regarding webinar certificates Click Here. Certificates are issued for past webinars "Streaming Online" but not issued for webinar downloads purchased from the PATC Store.
FREQUENTLY ASKED QUESTIONS:
WHAT DO I NEED ON MY COMPUTER?
Computer with High Speed Internet (any DLS, Cable, T1 or higher will suffice)
Internet Explorer 7.0 or higher, or Mozilla Firefox
Upon registering, you need to save the email that confirms your registration. This email will include all information you need to “Join” the webinar.
For firewall issues and security issues – continue reading below on FIREWALL ISSUES
DO I NEED A MICROPHONE OR DO I NEED TO CALL IN ON A CONFERENCE LINE?
No. The only people speaking during the conference will be the host and the presenter. If you have a question for either, we use the chat room. If it is a content-related question about the webinar, the presenter will see your question in the chat room and address the response to the whole audience.
HOW / WHEN DO I JOIN THE LIVE WEBINAR?
Webinar times are listed in USA Eastern Standard Time.
You may “Join” the webinar 20 minutes prior to start time in order to address any technical issues with the HOST before the designated start time.
Upon registering for the webinar you will receive 2 emails – registration email and payment receipt email – from the webinar “Messenger” --- hold on to these emails, as this is your official information on how to join the webinar and your official payment receipt.
FIREWALL ACCESS FOR LIVE WEBINARS
PATC Webinars are a hosted service through Webex by Cisco. The information below is directly from WebEx.
Add an exception for the entire webex.com domain = *.webex.com.
At the minimum, the following addresses should be added as exceptions: patc.webex.com
WebEx sites are not cached (content, IP-path) on proxy servers by the host and best practice is to not cache by clients.
IP ADDRESS EXCEPTIONS: Note: Due to dynamic IP address allocation, WebEx cannot guarantee your WebEx site will operate with a given IP at all times. Therefore, it is necessary to add the full IP address range to ensure proper connectivity to your WebEx site in all situations.
188.8.131.52/19 (CIDR) or 184.108.40.206 - 220.127.116.11 (net range)
18.104.22.168/20 (CIDR or 22.214.171.124 - 126.96.36.199 (net range)
188.8.131.52/20 (CIDR) or 184.108.40.206 - 220.127.116.11 (net range)
18.104.22.168/19 (CIDR) or 22.214.171.124 - 126.96.36.199 (net range)
188.8.131.52/24 (CIDR) or 184.108.40.206 - 220.127.116.11 (net range)
18.104.22.168/20 (CIDR) or 22.214.171.124 - 126.96.36.199 (net range)
188.8.131.52/18 (CIDR) or 184.108.40.206 - 220.127.116.11 (net range)
18.104.22.168/20 (CIDR) or 22.214.171.124 - 126.96.36.199 (net range)
188.8.131.52/19 (CIDR) or 184.108.40.206 - 220.127.116.11 (net range)
PORT EXCEPTIONS (inbound and outbound traffic)
TCP 80 Client Access
TCP 443 Client Access - Secure Traffic (SSL Sites)
TCP/UDP 1270 Client Access (Non SSL Sites)
TCP/UDP 53 Domain Name System (DNS)
TCP/UDP 5101 MMP
TCP 8554 Audio Streaming Client Access
UDP 7500 Audio Streaming
UDP 7501 Audio Streaming
UDP 9000 VoIP/Video
UDP 9001 VoIP/Vide